SoulCove - Privacy Policy

Welcome to SoulCove (the "Platform")! The SoulCove Privacy Policy (the "Policy") governs how we collect, use, share and process your personal information when you use the Platform and our related websites, services, applications, products and content (collectively, the "Service"). The Service is provided to you by SoulCove (" SoulCove ", " Platform " or "we") around the world.

We recommend that you read this Policy in conjunction with the SoulCove User Agreement ("Terms of Service"). If there is any conflict between the Terms of Service and this Policy, this Policy shall prevail.

This service is only provided to adults. You must be at least 18 years old (or the age of majority as required by local laws) to use our services. If you are under the age of 18 (or the age of majority as required by local laws) and still use our services, we have the right to ban your account and delete all information under the account after discovery. Your guardian shall bear full responsibility for your actions. If you find that your underage guardian is using SoulCove , please contact us in time and we will assist you in deleting all personal information of your child and take restrictive measures such as banning your child's account.

We are committed to protecting and respecting your privacy. Please read this policy carefully. By completing the registration process and/or browsing/using the Service, you agree to the content of this policy and give your explicit and informed consent to the processing of your personal data in accordance with this Privacy Policy. This Agreement is written in English. If any translated version of this Agreement conflicts with the English version, the English version shall prevail.

If you do not accept and agree to our Privacy Policy, please do not access or use our applications or websites.

We may update our privacy policy periodically to respond to service updates, legal changes, and other factors. We will make commercially reasonable efforts to uniformly notify all users of any changes to the privacy policy that may have a significant and substantial impact on user rights, such as through notifications or pop-ups on the platform. However, we still recommend that you review our privacy policy regularly to stay informed of changes. We will indicate the last updated date at the top of the policy, and if you continue to use our services after the update date, you agree to the updated policy. If you do not agree to the updated version of our policy, you can stop using our services.

1. What information do we collect?

We may collect information from and about you, including information you provide, information we collect automatically and information from other sources.

Information You Provide

When you create an account, upload content, contact us directly, or otherwise use the Platform, you may provide some or all of the following information:

( 1 ) Personal profile information: You need to provide us with the following information (some of which you may choose to provide) to enrich your personal profile, such as age, gender, nickname, country or region, language, photo, portrait and avatar, etc.

( 2 ) User-generated content, including text, comments, photos, recordings, videos, live broadcasts or other content ("Content") that you choose to create or upload to the Platform in scenarios such as posting, enriching your personal signature or homepage, chatting with other users, etc., as well as related metadata, such as the time, location and creator of the Content. We recommend that you do not upload or send content containing your sensitive information to protect your privacy and security. We have no intention of collecting your sensitive information. Please note that the messages you choose to send to other users of the Platform will be accessed by the corresponding users, and we are not responsible for the way these users use or share the messages.

( 3 ) Feedback content, including messages or feedback you send to us through online customer service, contact email or other contact channels, and the contact information you provide accordingly.

( 4 ) Payment and purchase records, including payment and consumption records (including purchase time, amount, etc.) generated when you purchase our products or services. We will not collect sensitive information such as your bank card number and password. Such information will be collected and processed by the third-party payment platform you choose (for example, Google or Apple). Please read the relevant policies of the third-party payment platform before providing such information.

( 5 ) In order to protect your safety when using our services and ensure that you get the best experience, we may sometimes ask you to provide your mobile phone number or third-party social platform account information to verify the authenticity and security of your account. Please rest assured that we will not use your mobile phone number for marketing purposes.

( 6 ) Information you share when you participate in surveys, challenges, research, promotions, or marketing activities, such as your gender, age, likes, and preferences. If you do not wish to provide such information, you may choose to decline to participate in such activities.

Information We Collect Automatically

When you use the Platform, we automatically collect certain information about you, including internet or other network activity information, such as your IP address, unique device identifiers, browsing and search history, Cookies, etc.:

(1) Device information, such as device ID (IMEI, IMSI, Mac address, IDFV, Android ID, etc.), device model, IDFA, device type, operating system version, device language, device name and region;

(2) Network information, IP address, network operator;

(3) Behavioral information, such as login history, search history, browsing history, interaction information with other users, and other behavioral information;

(4) Cookies. We may use Cookies to help us collect and analyze information about visited areas of the website (such as the most read pages, time spent, search keywords and other engagement data) in order to evaluate and improve user experience and the website. We will not use Cookies technology to provide you with tracking ads.

Information we receive from other sources

We may receive the information described in this Privacy Policy from other sources, such as:

(1) When you register or log in to our services using a third-party platform account (such as Apple, Google or other third-party platforms), or link your SoulCove account to a third-party platform, we may obtain your third-party account information from the third-party platform (depending on your settings on the third-party platform), such as your profile photo, user name, gender, birthday, etc.

(2) We may obtain information about you from our service providers (such as payment partners, data analysis service providers, etc.) or certain affiliated entities within the corporate group.

(3) We may receive information about you from others, including information contained or mentioned in User Content, direct messages, complaints or feedback submitted to us.

(4) We may also collect or receive information about you from other organizations, companies, or individuals, such as public sources, governments, industry organizations, etc.

2. How we use your information

We use your information to improve, support and administer the Platform, to enable you to use its features, and to enforce and administer our Terms of Service. To improve our Platform and your user experience, we may use the information we receive from you to:

(1) Support your use of our services, including creating your own live broadcast room, connecting with your friends on SoulCove , recommending nearby friends to you, publishing, sharing, viewing, downloading or otherwise interacting with user content published on the platform, etc.;

(2) To identify you, help you create and manage your account, help you efficiently access your information after logging in, and remember your information so that you do not have to re-enter it the next time you visit;

(3) diagnose or repair technical or security issues, perform data statistics and analysis, and meet requests for products, services, platform functions, support and internal operational information, including troubleshooting, data analysis, statistics, testing, etc., to ensure the normal operation of the service and enhance your user experience;

(4) Providing you with personalized content, such as providing services that meet your needs based on your country/region;

(5) Process your purchase request and deliver the benefits, goods or services you purchased;

(6) Communicate with you directly, including notifying you of changes to our service versions and terms;

(7) Develop and test new products and features;

(8) Help us detect abuse, fraud, and illegal activities on our platform;

(9) Protect the legitimate rights and interests of you, other users and us;

SoulCove Open Access Areas in advertising and promotional materials for our partner websites and partner products ;

(11) Respond to your requests and contact you regarding the results of the processing;

(12) Any other purpose disclosed to you when we collect your information or with your consent.

3. How we share your information

We are committed to maintaining your trust. We will not sell your personal information to third parties. We will only share your personal information with your consent or as permitted by laws and regulations. We want you to understand when and with whom we share the personal information we collect.

Service Providers and Business Partners

We share the categories of personal information we collect above with service providers and business partners to explain our business operations and achieve business purposes, including but not limited to:

(1) Business function service providers: support the normal operation of our services and provide you with corresponding business functions.

(2) Cloud service provider: provides basic data storage and security protection functions.

(3) Payment service provider: Indicates that you have completed your purchase and retains your payment information for your reference.

(4) Data statistics and analysis service providers: supporting data statistics and analysis, optimizing our services, and providing you with a better user experience.

(5) Security service providers: assist in protecting service operations and user data security.

Within the Group

We may share your information with our parent company, subsidiaries or other affiliated companies in our group companies to better serve you.

For legal reasons

We will work with all parties to protect our intellectual property and other rights. We will also cooperate with law enforcement investigations at home and abroad. Therefore, we may disclose the personal information we collect to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests and safety of SoulCove , our affiliates, users or the public. We may also share any information we collect to enforce any terms, laws or regulations applicable to our services, exercise or defend any legal claims, and comply with any applicable laws.

With your consent

We may share your personal information for other purposes with your consent or further instruction.

SoulCove or share your SoulCove usage information with others through a third-party service platform (such as Facebook, Google, or X) , we may share information about you with these third-party services. For example, these third-party services may collect information about your activities on our platform and notify you of your use of the platform in accordance with their privacy policies. Depending on the permissions you grant, third parties may be able to access your account information and other information you choose to provide, including collecting log data about your use of the platform and related services for user behavior analysis or to provide you with advertisements about other products and services.

In order to help you meet more friends on SoulCove , other users will have the opportunity to view your publicly posted profile. If you choose to participate in public activities on the platform, you should be aware that any information you share and make public may be read, collected or used by other users. You should be cautious about disclosing personal information when using the platform, and we are not responsible for the information you choose to disclose.

Business Acquisition

In the event of a proposed or completed merger, acquisition, or sale of all or a portion of our business (including a transfer as part of bankruptcy proceedings), or as part of any other corporate reorganization or change in corporate control, we may transfer all of your information we hold as an asset. We will require the recipient to continue to protect your personal information as described in this Privacy Policy.

4. System permissions we use

In order to provide better services, SoulCove may need to use certain system permissions in your device (excluding permissions required by third-party services connected). This section will explain in detail all the system permissions we use to ensure that you understand how we use these permissions and how to choose whether to authorize them. You can choose whether to grant these permissions as needed. If you choose not to authorize certain permissions, some functions may be unavailable, but it will not affect your use of other functions of SoulCove.

Album and storage permissions

Once you agree to enable the photo album and storage permissions, we will be able to access the photo album and storage functions on your device. These permissions will be used for the following purposes:

Upload text, pictures, videos and other content from your device;

Cache the text, pictures, videos and other content generated when you use the SoulCove service.

Special note: We will not actively read the content in your album. We will only access and obtain the corresponding image or video data when you explicitly authorize and select specific files in the album.

If you refuse this authorization, the corresponding upload and cache functions will not work properly, but it will not affect your use of other functions.

Microphone permissions

Once you agree to enable microphone permission, we will be able to access and use the microphone function of your device for the following purposes:

Voice input: convert your voice into text through voice recognition function;

Voice recognition: collect and recognize the voice information you upload.

If you refuse this authorization, the voice input and voice recognition functions will not work properly, but other functions will not be affected.

Message push permissions

Once you agree to enable push notifications, we will be able to send notification messages to your device. These messages may include important notifications, service updates, event information, etc. You can view and manage push messages at any time.

If you refuse this authorization, you will not be able to receive push notifications from us, but this will not affect your use of other service features.

Camera permissions

Once you agree to enable camera permissions, we will be able to access your device's camera for the following purposes:

Photo and video recording: supports taking pictures and recording video content;

Image and video collection: When you use relevant functions, we will collect and process the images and video information you take or record.

If you refuse this authorization, you will not be able to use related functions such as taking photos and recording videos, but other functions can still be used normally.

Floating window permissions

In order to provide the "Voice Party Room" function and service, we may need to apply for your floating window permission. After enabling this permission, the relevant content will be displayed on top of other applications or interfaces.

If you refuse this authorization, the "Voice Party Room" and similar floating window functions will not be available, but it will not affect your use of other functions.

Device Information Access Permissions

Once you agree to enable device information access permission, we will be able to collect and use your device information to optimize your experience and protect your account security. Specific uses include:

Identify and bind devices;

To ensure the security of your account;

Optimize services and troubleshoot security issues.

Android users: If you deny this permission, you may not be able to use this product and service normally.

iOS users: Due to iOS system restrictions, you may not be able to directly refuse this authorization. However, you can still control whether to authorize us to collect some device information (such as IDFA, etc.). If you refuse to authorize the collection of IDFA information, we will not be able to make personalized content recommendations based on this identifier.

7Network access and status monitoring permissions

Once you agree to enable network permissions, we will be able to access the Internet and use network connections. These permissions will be used to:

Allow SoulCove to connect to the Internet and provide online services;

Monitor network status, ensure service stability, and alert you when the network environment changes.

If you refuse this authorization, you will not be able to use network-related functions and services.

Authorization and management

You can manage and change permissions at any time through your device settings. Here's how:

Android users: This can be adjusted in your device's Settings > Apps > SoulCove > Permission Management.

iOS users: Permissions can be managed in Settings > Privacy > SoulCove on your device.

Please note that refusing to authorize certain permissions may affect your use of some functions, but will not affect your normal access to other functions.

5.Third-party SDKs we use

In order to optimize SoulCove's functionality and provide a better user experience, we may integrate third-party software development kits (SDKs) and services. These third-party SDKs may collect, process, and store your personal information, including but not limited to device information, network information, location data, etc. We will explain in detail the third-party SDKs we use and their related privacy policies in this section to ensure that you understand how they collect and use your personal information.

SDK: RongCloud

Manufacturer: RongCloud

Purpose of use: To provide real-time messaging functions and services

Information collected: device brand, device model, ANDROID_ID, operating system version, CPU information, memory usage, IP address, network access method and type, user ID under App Key, application package name, time zone, language, App version number, App Key of App, user token, RongCloud SDK version number, operator code MNO, interface call error code, link failure error code

SDK:Agora

Manufacturer: Agora

Purpose of use: Voice calls

Information collected: network type, user's local IP address, WLAN and cellular network signal status, operating system, device model, CPU, memory, device power, audio stream data, Bluetooth, network latency, packet loss rate, bit rate, resolution, audio bit rate, sampling rate

SDK: Facebook

Manufacturer: Meta

Purpose: Facebook event manager

Information collected: Please refer to https://www.facebook.com/privacy/policy/?section_id=1-WhatInformationDoWe

SDK: google

Manufacturer: google

Purpose of use: Login

Information collected: OpenID

SDK: adjust

Manufacturer: Adjust

Purpose of use: Installation data attribution analysis

Information collected: app activity, device or other identifiers

We use third-party SDKs mainly for the following purposes:

Enhanced functionality and experience: such as analysis, performance monitoring, advertising push, etc.

Advertisement display and personalized recommendations: Provide advertising content related to your interests through the advertising SDK.

Payment and Transactions: If payment functionality is involved, we will use the payment SDK for secure payment processing.

Data analysis and statistics: We use data analysis SDK to understand user behavior and optimize our products.

Information security protection

We have taken reasonable technical and management measures to ensure the security of personal information collected through third-party SDKs. These security measures include but are not limited to:

Data Encryption: We use SSL encryption technology to ensure that your information is protected from unauthorized access during data transmission.

Anonymization: Certain sensitive data may be anonymized to ensure that your identity cannot be directly linked to the data.

Encrypted storage: We store personal information in encrypted databases to prevent unauthorized access, disclosure or loss.

Access Control: We implement the principle of least privilege to ensure that only authorized personnel can access sensitive data.

Safety Training and Compliance

In order to strengthen information security management, we regularly conduct employee security training to enhance the awareness of all employees on information protection and strictly abide by relevant privacy protection laws and regulations. We will conduct strict compliance audits on third-party SDK providers to ensure that they meet our high standards for privacy and security.

User Rights

When using third-party SDK services, you still enjoy the following basic rights to personal information protection:

Right of access: You have the right to know the types of personal information we collect and how we use it.

Right to modify: You can modify or update your personal information at any time.

Right to deletion: Subject to the relevant legal provisions, you have the right to request us to delete your personal information.

Right to refuse: You can choose not to authorize certain third-party SDK permissions, such as advertising, positioning, etc., but this may affect the use of certain functions.

If you wish to exercise the above rights or have any questions, you can contact us at itoolsdevteam@gmail.com

6. Your rights

You are entitled to all rights provided by applicable privacy laws, and we will do our best to meet any reasonable and valid requests you make. You can exercise your rights through our applications or certain features on your device (such as correcting information, disabling device permissions, etc.), or you can contact us through online customer service to exercise all your rights.

(1) Right to access and modify: You can access your personal information through our services and modify such information online. However, in order to protect the authenticity of the social environment and the user experience of other users, you can modify your gender information at most once through online customer service.

(2) Right to delete information and account: You can delete or request us to delete some or all of your information. When you or we assist you in deleting relevant information, we may not delete the relevant information immediately due to applicable laws and security technology considerations, but we will take reasonable measures to safely store the relevant information until it can be deleted or anonymized; you can access your personal information through our services and modify it online.

If you no longer want to use our services, you can delete your account through our app. We have set up account cancellation instructions in the App. Before choosing whether to delete your account, please fully read and understand the consequences. If you choose to delete your account, it means that all information under your account will be cleared within a reasonable period of time and cannot be retrieved. Please consider carefully whether to delete your account. Please note that in some cases, you may not be able to cancel your account (for example: there are unresolved disputes, unfinished transactions in your account, etc.), and we may also retain some of your information as required by law.

(3) Revoke your authorization. For example, you can manage the permission settings in your mobile device to choose whether to allow us to access some of your device permissions to obtain relevant information (such as geolocation permissions). You can also close these permissions at any time to withdraw your authorization; you can also disable all or some cookies through browser settings. Please note that if you choose to reject, disable or delete certain information we collect, some features of the platform may no longer be available. Without this information, we will not be able to provide you with the corresponding services.

(4) Other rights provided for by laws and regulations.

You can exercise the above rights by contacting us, and we will respond to your request as soon as possible within a reasonable period of time. Please understand that we may need you to provide relevant information to verify your identity.

7. How we keep your information secure

We take information security very seriously. We have implemented reasonable and appropriate security measures to protect information security and prevent the loss, misuse and alteration of information under our control, including your personal information. We use reasonable security measures, such as encryption technology, to protect the confidentiality of your personal information. Although we take reasonable precautions to prevent security breaches of our services, please understand that no website or Internet transmission is completely secure and we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur.

You are responsible for maintaining the confidentiality of your password and account information at all times and should not disclose your account information and password to others. If you find that your account has been accessed without authorization or your personal information has been leaked, please contact us immediately.

Our services are operated through servers located in many countries around the world. Your personal information may be stored outside the country or region where you live. In this case, we will take measures to ensure that the processing and storage of your personal information complies with applicable laws. We have established appropriate safeguards (such as contractual agreements) in accordance with applicable legal requirements to adequately protect your personal information.

8. Personal information of minors

We do not provide services to minors under the age of 18 (or the age of majority as determined by local law). We do not actively or intentionally collect or store personal information of users under the age of 18. If we discover that personal information of minors under the age of 18 has been collected on our platform, we will take appropriate measures to delete the information and terminate the account.

We prohibit the use of apps to harm minors, including but not limited to using apps to promote predatory behavior against minors, such as:

Inappropriate interactions with minors (such as touching or fondling).

Sexual grooming of minors, such as making friends with a minor online for the purpose of engaging in sexual contact with the minor online or in real life, and/or exchanging sexually explicit images.

Content that sexualizes minors, such as images that depict, encourage or promote child sexual abuse, or depict minors in a way that could lead to child sexual exploitation.

Sexual blackmail (e.g. actual or pretended acquisition of intimate images of minors and using them to threaten or blackmail)

Content that traffics in minors, such as promoting or soliciting the commercial sexual exploitation of minors.

If you find that your child is using our services or we have collected your child's information, please contact us via the following email address itoolsdevteam@gmail.com . We will help you delete all your child's information and ban the account.

9. Disclaimer

SoulCove supports you to chat and communicate with other SoulCove users. However, we recommend that you pay attention to protecting your privacy and do not write detailed chat records, phone numbers, real names, home addresses, bank or credit card details, ID numbers, driver's license details, and other sensitive personal information that can be easily abused and misused into your personal homepage or send them to other users.

You may voluntarily choose to publish (provide us) sensitive personal information about yourself in your personal homepage, such as your religious beliefs, sexual orientation, ethnic background, and health conditions. By uploading and publishing such sensitive personal information about yourself, you explicitly consent to our storage and processing of such information.

Please be aware that any messages, photos or video clips you publicly post on SoulCove may be viewed, downloaded and saved by any user, and therefore there is a risk of leaking your sensitive personal information. You will be responsible for the content you post and do so at your own risk.

10. Contact Us

Any questions, suggestions and requests regarding this policy can be contacted via the following email address: itoolsdevteam@gmail.com .

11. Special Terms for California Residents

If you are a resident of California, the United States, the following terms will apply to you as a supplement to this Policy in accordance with the California Consumer Privacy Act and other regulations:

We will not sell or share your personal information, and will not serve you personalized ads. We may disclose your personal information to the service providers listed in Section 3 of this Policy to provide the corresponding functions and services.

Please refer to the first part of this policy for the categories of personal information we have collected about you in the past 12 months. You may access, correct, and de